Resident Programs & Services

The purpose of Resident Relations is to adamantly encourage and assist IHA residents and Section 8 participants in becoming self-sufficient through provider partnerships. We also strategically leverage and coordinate resources to support the IHA community service integration plan.

The Resident Relations department is tasked with the comprehensive integration of IHA customers and their needs into the pre-existing Marion County service delivery system.


Public Housing Family Self-Sufficiency Program is a HUD program that links residents with training opportunities, job placement organizations and local employers. Residents enter into a contract of participation which outlines their responsibilities toward completion of training and employment objectives over a five year period or less. During the period of participation, residents may earn an escrow credit, based on increased earned income, which they may use in a variety of ways upon successful graduation from the program.

Section 3 Employment
A means by which HUD fosters local economic development, neighborhood economic improvement and individual self sufficiency. Section 3 is the legal basis for providing jobs for residents and awarding contracts to businesses in areas receiving certain types of HUD financial assistance.                  

PRIDE Summer Youth Program (summer)
PRIDE provides a variety of leadership activities ranging from campus tours, job shadowing opportunities, career exploration and unique excursions for participating youth.

Soap Box Derby (summer)
The Soap Box Derby is an annual event for inner city youth to participate in the Mayor’s Cup and Local Race. The derby provides opportunities for youth to learn about gravity racing and aspects of engineering.

Case Management Services
Through the Social Work Case Management Model, each Case Manager is charged with assisting participating residents to meet their individual goals by coordinating services, completing service referrals and providing consistent follow up services.

Good Life Tour (GLT) provides vendors with an outreach opportunity by bringing services onsite to the residents in the community. The GLT eliminates the barrier of transportation and scheduling. We bring the services to the residents!

Youth Violence Reduction Team Program (Juvenile intervention)
The Indianapolis Housing Agency (IHA), Department of Resident Relations (RR) has joined the Youth Violence Reduction Team (YVRT) as a referring agency and community partner. Public housing is a living environment which often is beset with youth violence and criminal activity. In fact, a juvenile arrest while living in a public housing community or section 8 housing can result in the eviction of the entire family unless the youth and family agree to family counseling.

Nurse Family Partnership
Nurse-Family Partnership (NFP) is an evidence-based, community health program that helps transform the lives of vulnerable mothers pregnant with their first child. Each mother served by NFP is partnered with a registered nurse early in her pregnancy and receives ongoing nurse home visits that continue through her child’s second birthday. Results from more than 30 years of research show how this unique relationship is turning lives around.

Center for Leadership Development (based on funding)                               
IHA will sponsor youth to participate in Center for Leadership Development (CLD) programs. The mission of CLD is “to foster the advancement of minority youth in Central Indiana as future professional, business and community leaders by providing experiences that encourage personal development and educational attainment.”

Ivy Tech Community College Workforce Certification (based on funding)
The mission of Workforce Certification within Ivy Tech Community College is to provide high quality, focused testing services that offer an opportunity for students and members of the local community to earn portable credentials in a wide variety of technical and professional skills areas. This is done to meet the needs of citizens, industry, business and government entities consistent with the College mission.

Indianapolis Healthy Start of the Marion County Public Health Department (IHS)
The Indianapolis Healthy Start of the Marion County Public Health Department provides case management, health education and outreach to eliminate the disparities in birth outcomes and infant survival rates within public housing. IHS also facilitates healthy relationship sessions with young men and women in IHA communities.

Eskenazi Health Mobile Unit
Eskenazi Health provides primary care services through its mobile unit to public housing residents residing in Laurelwood, Lugar Tower and Indiana Avenue.

Mozel Sanders Thanksgiving Dinners                            

United Christmas Service                                   

YMCA Toys for Tots